I was unable to make the order without giving both email address and phone number which is bad, really bad. I used Paypal for payment and Paypal has my email address which enables UFL to contact me so they need neither my email address or phone number.
I was unable to finish the order as Paypal did not understand the delivery address I was given. I understand it is not UFL fault.
When Paypal failed,I was unable to go back to my order on the UFL site and use another payment method. Which is bad as well.
I tried contacting UFL through their online chatbot and got an answer in the beginning before making the order.
After the payment trouble with Paypal it took a long time to get in contact with the chatbot again. When I finally got through to them they gave me a URL to restart the payment process. I then had to use a USA address to finish the Paypal payment.
The person I was in contact with was very very understanding and helpful and very patient as well. The persons in the chat systems are very good assets for the company.
I'd not recommend this retailer if you intend to use Paypal, the UFL implementation is unsatisfactory.
The Paypal implementation needs to be worked on, so Paypal does not ask for the shipping address again. It is already in the UFL system.
I know that in a way it is a Paypal flaw as their address setup is not helpful for foreigners who do not understand how Ukranian adresses are made up. There is no help, only that the address was incorrect, even though it wasn't.
I hope this helps.
our client (with UFL from 2018-04-17)
Date of review: 2020-02-14
Delivery to: Kiev - Pecherskiy district
Hello , thanks for the prompt service and beautiful flowers , as it was my 8th order as a loyal customer to u how much bonus I am entitled now !!!
Kiev is a mesmerizing city! It’s not only the capital of Ukraine but also one of the largest and most beautiful cities in Europe. It has a special atmosphere full of magnetism and romance. Apart from having many important sights and well-known monuments, Kiev is known as a city of flowers. Every year in spring you can observe plenty of rare bright flowers in local Botanical Gardens. Moreover, where else can you find so many chestnut trees in blossom? If you want to fall in love, fall in love in Kiev. If you want to find a proper gift, choose a nice bouquet and you’ll definitely please the person you like. You can send flowers to Kiev even residing in another country. UFL local Kiev florists will help you to find the right bouquet and will design compositions most suitable for your occasion.
Same day flower delivery in Kiev
If you want to congratulate or simply surprise your friends, relatives, partners, who live in Kiev, send them a bunch of beautiful fresh flowers. Ukrainian flower service is open 24 hours a day any time of the year. Delicately chosen flowers can always send the right message from you, be it a “thank you” occasion, or congratulation on any subsequent event. There are several reasons why Ukrainian Flower Logistics (UFL) is best for you. Firstly, the delivery of flowers and bouquets within Kiev is free of charge. Secondly, you can order bouquets to Kiev from other countries and pay by credit card or electronic money. Another advantage is the possibility to request the same day flower delivery in Kiev and get a qualified 24-hour help from local florists. Ordering with UFL you can be sure to obtain only fresh flowers of high quality. Additionally, here you can find not only bouquets but such items as candies, cakes, toys, perfumes, elite drinks, etc. There is also a UFL flower shop in Kiev which has a convenient location in the downtown
Flower shop in Kiev
Now, if you’d like to place an order, don’t hesitate to contact the managers and to agree on the terms of delivery. The customer service of UFL will be happy to help you. Usually, the dispatch takes 2 days after the payment. However, in many European countries and cities, including Kiev, the same day delivery can be arranged. Such orders should be places before 11 am by Kiev time. The office organizes deliveries all week long. Flower delivery in Kiev is free, whereas the delivery of other (non-flower) orders is $7. Night delivery is also possible. From 8 pm to 10 am it costs $7.