I was unable to make the order without giving both email address and phone number which is bad, really bad. I used Paypal for payment and Paypal has my email address which enables UFL to contact me so they need neither my email address or phone number.
I was unable to finish the order as Paypal did not understand the delivery address I was given. I understand it is not UFL fault.
When Paypal failed,I was unable to go back to my order on the UFL site and use another payment method. Which is bad as well.
I tried contacting UFL through their online chatbot and got an answer in the beginning before making the order.
After the payment trouble with Paypal it took a long time to get in contact with the chatbot again. When I finally got through to them they gave me a URL to restart the payment process. I then had to use a USA address to finish the Paypal payment.
The person I was in contact with was very very understanding and helpful and very patient as well. The persons in the chat systems are very good assets for the company.
I'd not recommend this retailer if you intend to use Paypal, the UFL implementation is unsatisfactory.
The Paypal implementation needs to be worked on, so Paypal does not ask for the shipping address again. It is already in the UFL system.
I know that in a way it is a Paypal flaw as their address setup is not helpful for foreigners who do not understand how Ukranian adresses are made up. There is no help, only that the address was incorrect, even though it wasn't.
I hope this helps.
our client (with UFL from 2018-04-17)
Date of review: 2020-02-14
Delivery to: Kiev - Pecherskiy district
Hello , thanks for the prompt service and beautiful flowers , as it was my 8th order as a loyal customer to u how much bonus I am entitled now !!!
Since ancient times flowers have been seen as the embodiment of beauty and purity. Brought to kings and emperors as gifts, they have become a part of many folk customs and traditions. From time immemorial Ukrainian women have been adorning themselves with flowers and ribbons, making wreaths and weaving the living decorations into their hair. When a young beauty wished to know if she would wed a fellow countryman or have to go far away from home, her wreath was lowered into the river. If water washed it ashore, the girl was destined to settle down in the homeland. A wreath taken away by the current promised parting with the native lands. And just think about the many sincere and moving songs devoted to flowers! Every Ukrainian's heartstrings are still touched by the melody of the classic song “Chornobryvtsi”.
We put smiles on your loved ones' faces
UFL can help you express your sympathy, adoration or gratitude. The classic roses, the novel green chrysanthemums and the tender irises will accurately convey the sincerity of your feelings. Natural flowers make a wonderful holiday greeting, a declaration of feelings or a symbol of respect. Especially now that the flower delivery in Ukraine covers not only regional centers but many smaller cities.
To order a bouquet you just need to choose the composition you like on our website, fill in a simple form and make your payment in any convenient way. We will make sure that we deliver the most beautiful bouquets on your behalf.
Due to UFL professional flower delivery service available both in Ukraine and around the world, your best feelings and emotions are guaranteed to reach their subject. Delivery in Kiev and Odessa, Lviv and Luhansk, Poltava, Sevastopol and hundreds of other cities within Ukraine is not a problem anymore. We will create the best flower compositions for you, and UFL will deliver the present carefully and right on time. Even if there are thousands of miles between you and your loved ones, our staff will easily shorten that distance. UFL delivers flowers to all continents, most countries and thousands of cities around the world.
More than 10 years of experience in flower and gift delivery give us the right to consider ourselves professionals when it comes to organizing pleasant surprises.
Things we guarantee to every one of our clients:
using only fresh flowers;
possibility to add a gift to the bouquet (stuffed toys, perfumery, jewelry);
our staff's professionalism;
prompt delivery of flowers and gifts in the best condition;